Returns & Refunds
Simple, Clear, and Customer-Friendly
At ceusdhyaui™, we want you to feel confident when shopping with us. If something does not work out as expected, this policy explains how returns, exchanges, and refunds are handled.
Our goal is to make the process fair, smooth, and easy to understand.
1. 📦 Return Window
You may request a return within 30 days after receiving your order.
To be eligible for a return, the product should meet the following conditions:
✅ The item has not been used
✅ The item is in its original condition
✅ Original packaging, labels, or tags are included when applicable
✅ Proof of purchase, such as an order confirmation or receipt, is provided
Items that are used, damaged by the customer, missing packaging, or returned without proof of purchase may not qualify for return approval.
2. 📩 How to Request a Return
To begin a return request, please contact us first at:
Email: service@nikhklm.com
Please include your order number and a brief explanation of the reason for your return.
Once your request is reviewed and approved, we will provide:
✨ Return instructions
✨ Return shipping details
✨ A return shipping label when applicable
Please note: Items sent back without prior approval may not be accepted or processed.
3. ⚠️ Damaged, Defective, or Wrong Items
Please inspect your package as soon as it arrives.
If your order arrives damaged, defective, or different from what you purchased, contact us as soon as possible so we can review the issue and offer a suitable solution.
Depending on the situation, we may provide:
🔁 A replacement
💳 A refund
📦 Additional return instructions
Photos of the item and packaging may help us resolve the issue faster.
4. 🚫 Items That May Not Be Returned
Certain products may be excluded from returns for safety, hygiene, or promotional reasons.
Non-returnable items may include:
- Perishable goods, such as food or beverages
- Personalized or customized products
- Gift cards
- Clearance, final sale, or promotional items
- Items that have been used, altered, or damaged after delivery
If you are unsure whether your item can be returned, please contact us before sending it back.
5. 🔁 Exchange Process
For exchanges, we recommend the following steps:
- Contact us to request a return for the original item
- Send the approved item back following our instructions
- Place a new order for the item you would like instead
This helps ensure faster processing and better product availability.
6. 🇪🇺 EU Customer Return Rights
For orders shipped to customers in the European Union, you may cancel or return your order within 14 days for any reason.
To qualify:
✅ The item must be unused
✅ The item must remain in its original condition
✅ Original packaging must be included
✅ Proof of purchase is required
This right is provided in addition to our standard 30-day return policy.
7. 💳 Refund Processing
After we receive your returned item, it will be inspected before a refund is issued.
If your return is approved:
✨ The refund will be sent to your original payment method
✨ Processing may take up to 10 business days
✨ Your bank or card provider may require extra time to post the refund
If your refund has been approved but you have not received it after 15 business days, please contact us at:
8. 🏷️ Return Shipping Notice
Please do not send any product back before receiving return approval from our support team.
A return shipping label or return instructions must be provided by ceusdhyaui™ before the item is shipped back.
Unauthorized returns may not be processed.
🌟 Our Commitment
At ceusdhyaui™, we aim to keep returns and refunds simple, transparent, and reasonable. Your satisfaction is important to us, and our team is here to help make your shopping experience feel safe and convenient.